Privacy
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In order to provide you with interactive computer ordering services, The Pines of Lake Fenton, The Pines of Swartz Creek, and The Pines of Lapeer (All hereinafter referred to as The Pines Assisted Living Residences) or its Internet Billing Provider collects, uses, and shares certain information about you. This policy explains what we collect, with whom we share it, and how you can interact with The Pines Assisted Living Residences in order to ensure the accuracy of the data we collect, use, and share.

A. The information The Pines Assisted Living Residences and its billing supplier collects from you helps to better serve our customers. The Pines Assisted Living Residences collects and maintains the following data:

1. Information that you provide to us: The Pines Assisted Living Residences receives and stores all information that you enter on our Website and our billing pages. This includes; a) credit card sign-up page: the url you are purchasing goods or services from, your e-mail address, your language preference, your credit card number, your expiration date, your first name, your last name, your address, your city, your state, your zip, your country, and your agreement to be bound by The Pines Assisted Living Residences terms and conditions; b) check sign-up page: the url you are purchasing goods or services from, your bank's aba routing number, your checking account number, your check number, your e-mail address, your first name, your last name, your date of birth, your phone number, your street address, your city, your state, your zip code, the name of the person on the account, your agreement to be bound by The Pines Assisted Living Residences terms and conditions; and c) telephone invoice billing: your telephone number. You are obligated to provide The Pines Assisted Living Residences with accurate and up-to-date information, and failure to provide The Pines Assisted Living Residences with such information could void any Agreement between you and The Pines Assisted Living Residences. We use the information that you provide for such purposes as processing your purchase request, responding to customer service inquiries, loss prevention, improving our service and communicating with you.

2. Information that we automatically receive: The Pines Assisted Living Residences receives and stores certain information whenever you download web pages, or send us e-mail or forms. For example, The Pines Assisted Living Residences employs "cookie" technology. A cookie is a small file that a Web site stores on your computer. We use cookies for a number of administrative purposes; for example, to gather data about the usage of our Web site, to store your preferences for certain kinds of information, or to store a password so that you do not have to input it every time you visit our site. A cookie itself does not contain personally identifiable information about you. It simply allows the Web server to recognize you during your next visit to our site. Cookies are commonly used on Web sites and do not harm your computer. A cookie set by one Web site cannot be read by another Web site. You can decide if and how your computer will accept a cookie by configuring your preferences or options in your browser. However, if you choose to reject cookies, you may not be able to use certain features within our Web sites. Additionally, we identify the numerical IP address assigned to your computer by your Internet Service Provider.

3. Linking to other Sites: Our policy does not govern Web sites of other parties to which we may provide links. If you choose to link to Web sites not controlled by us, we recommend that you review the privacy and security policies of these companies.

4. Web Site Usage Data: We may track certain non-personally identifiable information about the use of our Web site, such as the source address of a page request, your IP address or domain name, the date and time of the page request, and other parameters in the URL. We use this data to better understand use of our Web site and user preferences. This information is stored in log files and is used for aggregated and statistical reporting. This information is not linked to personally identifiable information gathered elsewhere on the site.

5. E-mail Correspondence: The Pines Assisted Living Residences often requests a confirmation when you receive and open an e-mail communication delivered by The Pines Assisted Living Residences. We archive all e-mail sent in and out of our network, and we identify the origination IP address of all mail sent into our network. We require that you refrain from "forging headers" or sending "SPAM".

6. Information from third parties: From time to time, The Pines Assisted Living Residences requests and receives information from third parties and compares it to the information that you have provided. The main purpose for this is that of loss prevention.

7. Protection of our living residences and third parties: The Pines Assisted Living Residences will release data when we believe the release is appropriate to comply with the law, enforce our Agreement, and protect the contract rights of our Clients. The Pines Assisted Living Residences passes the following data to the owner/operator of the website from which you are purchasing goods and services utilizing The Pines Assisted Living Residences Complete: a) credit card sign-up page: the URL you are purchasing goods or services from, your e-mail address, your language preference, your first name, your last name, your address, your city, your state, your zip, your country, and your agreement to be bound by The Pines Assisted Living Residences' terms and conditions; b) check sign-up page: the url you are purchasing goods or services from, your e-mail address, your first name, your last name, your date of birth, your phone number, your street address, your city, your state, your zip code, the name of the person on the account, your agreement to be bound by The Pines Assisted Living Residences' terms and conditions; and c) telephone invoice billing: your telephone number. The Pines Assisted Living Residences passes the following data to the owner/operator of the website from which you are purchasing goods and services utilizing Processing Plus: a) credit card sign-up page: the URL you are purchasing goods or services from, your e-mail address, your language preference, your credit card number, your expiration date, your first name, your last name, your address, your city, your state, your zip, your country, and your agreement to be bound by The Pines Assisted Living Residences' terms and conditions; b) check sign-up page: the URL you are purchasing goods or services from, your bank's aba routing number, your checking account number, your check number, your e-mail address, your first name, your last name, your date of birth, your phone number, your street address, your city, your state, your zip code, the name of the person on the account, your agreement to be bound by The Pines Assisted Living Residences' terms and conditions; and c) telephone invoice billing: your telephone number.

8. If you consent (Opt-In): Other than detailed above, The Pines Assisted Living Residences will contact you and request your permission prior to sharing your data with third parties. Generally, The Pines Assisted Living Residences will offer a promotional product or service on behalf of a third party, rather than allow the third party to contact you directly. In any event, other than detailed above, The Pines Assisted Living Residences will contact you at the location provided by you at enrollment when we desire to share your information with a third party, or, The Pines Assisted Living Residences will present you with a "check-box" requesting that you opt-in to any third party mailing lists. Should you desire to "opt-out" of any such mailing lists, simply do so by sending an e-mail to: privacy@thepinesoflakefenton.com.

B. The Pines Assisted Living Residences and / or its suppliers utilizes Secure Socket Layer (SSL) software when receiving and transmitting electronic payments. The Pines Assisted Living Residences and / or its suppliers encrypt the information you provide. The Pines Assisted Living Residences reveals only the last five digits of your credit card numbers when processing your transaction internally, and we reveal the entire number when communicating on a private dedicated line of communication with our acquiring bank.

C. The Pines Assisted Living Residences allows you to access to certain information about you for the limited purpose of viewing, updating, and in some instances deleting from our system any information deemed inaccurate. Any requests to access your information may be directed to: The Pines Assisted Living Residences, 5692 Clearview Drive, Troy Michigan 48098.

D. The Pines Assisted Living Residences does not request, or knowingly collect identifiable information from children under the age of 13. The Pines Assisted Living Residences does not knowingly use or share personal information from users under the age of 13 with third parties. The Pines Assisted Living Residences doe not give children the ability to post messages or otherwise distribute information about themselves. The Pines Assisted Living Residences does not offer children any promotions involving games, prizes, or any other activity that would induce a child to divulge personal information. Any issue respecting your children's privacy may be directed to: Randy LeGault, The Pines Assisted Living Residences, 5692 Clearview Drive, Troy Michigan 48098.

Spam Policy
Spam is flooding the Internet with many copies of the same message, in an attempt to force the message on people who would not otherwise choose to receive it. E-mail Spam targets individual users with direct mail messages and costs the sender very little to send. Most of the costs are paid for by the recipient or the carriers rather than by the sender. The Pines Assisted Living Residences doesn't condone the use of Spam and the sending of unsolicited e-mail in any form, nor do we control other Web sites involvement and/or practices in this area.

For a more illustrative description of Spam, please visit the Website: www.spamfree.org.